How to reinstall the PokerStars desktop software or mobile app without losing your settings and player notes.

Reinstalling the software: settings and player notes

Will I lose my settings and player notes if I reinstall the PokerStars software?

PokerStars Desktop (Windows and macOS)

Yes, you may lose your PokerStars settings and player notes during a reinstall.

On Windows, you usually keep your settings if you reinstall the software in the same directory. However, data loss can still occur.

To avoid losing data, save a copy of your settings and player notes before reinstalling.

Player notes files only exist if you have saved notes or labels on other players. If you do not use player notes, you only need to save your settings file.

You can restore any saved files after reinstalling.

PokerStars mobile app (Android and iOS)

Yes, the reinstall will reset all your settings to the default options.

Player notes are not available in the PokerStars mobile app.

If you use player notes in the PokerStars desktop software, they are stored locally on your computer.

 

I can open the software. How do I save a copy of my settings and player notes on Windows?

If you can open the software:

1. Open the PokerStars software.
2. Log in to your account, or close the login window.
3. Select ‘Help’.
4. Select ‘Gameplay’.
5. Select ‘Player Notes’.
6. Select ‘Open Folder’.
7. Locate your settings file (user.ini or user).
8. If you use player notes, locate notes.user.xml (user = your player ID).
9. Copy the file(s) to your desktop or another folder.

 

I cannot open the Windows PokerStars software. How do I save a copy of my settings and player notes?

If you cannot open the software:

1. Press Windows Key + R.
2. Enter the following path and press Enter:
   %USERPROFILE%\AppData\Local
3. Open the PokerStars software folder.
4. Locate your settings file (user.ini or user).
5. If you use player notes, locate notes.user.xml.
6. Copy the file(s) to your desktop or another folder.

 

How can I save my settings and player notes on macOS?

To save your settings file, follow these steps:

1. Open Finder.
2. Select ‘Go’ → ‘Go to Folder’.
3. Enter: ~/Library/Preferences/
4. Press Enter.
5. Locate the file ending in user.ini.
6. Copy the file to your desktop or another folder.

To save your player notes file:

1. Open Finder.
2. Select ‘Go’ → ‘Go to Folder’.
3. Enter: ~/Library/Application Support/
4. Open the PokerStars software folder.
5. Locate notes.user.xml (user = your username).
6. Copy the file to your desktop or another folder.

What if the library folder is not visible?

Following these steps will show the Library folders in the Finder so that you can search for the file notes.user.xml . Once found, save a copy.

1. Open Terminal using Spotlight (Command + Space).
2. Enter: chflags nohidden ~/Library/
3. Press Enter.

How do I reinstall the PokerStars desktop software?

Windows

To reinstall the PokerStars software, follow these steps:

1. Open Settings from the Start menu.
2. Select ‘Apps’.
3. Select ‘Installed apps’.
4. Find the PokerStars software.
5. Select ‘Uninstall’ and confirm.
6. Restart your computer.
7. Download the latest version of the software from the PokerStars website.
8. Open the installation file and follow the on-screen instructions.

macOS

To reinstall the macOS software, follow these steps:

1. Open the ‘Applications’ folder.
2. Drag the PokerStars software to the Trash.
3. Download the latest version from the PokerStars website.
4. Open ‘Downloads’.
5. Open the installation file.
6. Drag the PokerStars software to the ‘Applications’ folder.
7. Open the application and follow the on-screen instructions.

 

How do I restore the Pokerstars setting and player notes files to the PokerStars desktop software?

Windows

1. Open the PokerStars software.
2. Log in to your account, or close the login window.
3. Select ‘Help’ → ‘Gameplay’ → ‘Player Notes’.
4. Close the software.
5. Copy your saved files back into the folder.
6. Accept any prompts to overwrite existing files.